If you have any Question, Please Contact Us.

Types of Payment Accepted

Currently we accept payment via PayPal.

Shipping

US shipping:

Shipping is USPS Priority Mail for U.S. Domestic shipments. In some circumstances, such as the shipment of large/heavy items, special items or originals, a different carrier such as UPS or FedEx may be used. In those cases, the tracking number will be provided to you once the item has shipped.
Please allow up to two weeks for items to arrive although in most cases they will arrive MUCH faster.

International shipping:

Shipping is USPS Airmail for international shipments. Please allow up to 4 weeks for international shipping. It should arrive a lot faster than that, but I have no way to guarantee it.

Shipping Rates:

Shipping is calculated upon checkout.

Return/Exchange policy

All sales are final. Please double check your items before checking out as we do not give refunds. If you notice a problem in your order receipt, please let us know ASAP so that we can correct the mistake before shipping. Once an item has shipped, you can not correct mistakes.

We do give exchanges for items damaged in shipping only. Item must be shipped back to us within 30 days from order date. Exchanges are for the same item only. NOTE: This does not apply to collectable or one of a kind items such as originals, as these can not be replaced.

Originals and collectable items are shipped with insurance. Claims will need to be filed with the shipping company should damage occur during shipping.

Please note, that Moon Glow Haven reserves the right to refuse an order at any time at our sole discretion.